Customer books
A new appointment is booked for the pet.
Follow the workflow below to see what happens from the moment a customer books to the moment PawVita brings them back again.
PawVita automates the whole loop with AI — capturing pet data, spotting due-back opportunities, sending rebooking messages, and helping bring the customer back.
A new appointment is booked for the pet.
PawVita captures the pet’s details, visit history and useful service notes.
AI watches the timing and spots the next repeat-booking opportunity.
Email or SMS follow-up is triggered automatically at the right time.
The customer returns, the profile gets richer, and the loop starts again.
Click through the workflow. Each step shows the job PawVita handles and what makes it different from a standard booking calendar.
Customers can choose a service and time online, while PawVita keeps the booking tied to the actual pet — not just a customer name and calendar slot.
Service history, coat notes, behaviour, care instructions and owner preferences stay attached to the pet so the next visit starts with context.
PawVita surfaces pets that are due or overdue, then helps trigger the right reminder instead of waiting for the owner to remember.
When a cancellation opens space, PawVita can identify suitable due-back pets, prioritize them and contact a small group until the slot is filled.
Routine customer communication can happen automatically around the booking, while business rules keep limits, timing and consent under control.
Groomers, walkers, sitters and trainers do not all work behind a desk. PawVita is designed as a responsive web app so the important details travel with the business.
Turn interest into an appointment.
The part generic schedulers usually forget.
Routine follow-up happens without living on your phone.
PawVita is designed to connect with the channels pet businesses already rely on — calendar, social, payments, email, SMS and spreadsheets.
Explore integrationsStart with the workflow you need today and let PawVita handle more as your business grows.
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